Thursday, August 25, 2011

Seabourn Quest's Master Geir-Arne Thue-Nilsen & Crew to the Rescue - Bravo!

Captain Geir-Arne Thue-Nilsen and the crew of the Seabourn Quest were the right people, in the right place at the right time.  Captain Geir-Arne's professionalism and seamanship...and caring...is something that you see whenever you are on a Seabourn cruise with him. 

So before I tell you the story I want to share with you an email I received from one of my clients that has sailed with the Seabourn Quest's Master previously:  "Is that our captain?  I love that guy!"  You see, the story on the surface is about a rescue at sea, but underneath it is a story about people.


On August 17, 2011 the Seabourn Quest was notified that a couple in a small boat was missing off the coast of Mykonos.  It seems this couple had rented a small boat for the day and the engine failed, leaving them adrift for approximately eight hours.  As is always the case any ship near the area of concern must join the search and so the Seabourn Quest did.



I will let Captain Geir-Arne tell you some of the story:

"It was a great feeling for all onboard, Guests and Crew when we spotted them in our search light for the first time - with the red moon rising in the background - and hearing the sharing of all of those outside watching.  Also when we heard they were calling "HEEELP" from the boat - as I had to manoeuvre the ship around to give them shelter for the strong winds and "heavy" seas - they where cold and frozen, but very happy when I saw them later in the hospital.
"



To me, however, the story is more about the little things:

- The couple, desperately trying to gain attention, started burning their clothes as a sort of signal fire.  In a short instant of "caring" the Seabourn Quest crew made sure there were pool towels aboard the rescue boat to cover themselves.



- Captain Geir-Arne took the time to visit them at the hospital...because he "cares". 

- There are two kinds of ship's masters:  Those that are aloof and demand performance and those that lead by example, expect professionalism, but nurture the soul of the crew.  As Captain Geir-Arne wrote to me, "It was a great team effort - all that participated did excellent. I am very proud of being a member of the family onboard here "

- And there is the appreciation of the Seabourn Guests and the warmth that they come to know (as my client expressed above).  The Captain gave me one order...and I follow orders:  "Please remember to include a BIG thank you from myself to ALL onboard for their professional support and help."

Aye. Aye. Captain. 


And, of course, I must give a BIG Thank You to Captain Geir-Arne Thue-Nilsen and the crew of the Seabourn Quest.